The Pandemic’s Impact on Patient Engagement and Satisfaction

May 20, 2021 | Stericycle Communication Solutions

By Matt Dickson, Vice President, Product, Strategy and General Manager, Stericycle Communication Solutions

As the healthcare industry readies itself for a forever altered post-pandemic world and adapts to new changes in technology and patient sentiment, it's paramount to reflect on the last year and review how patients have engaged with their healthcare providers. A new study takes a deep dive into the notable shift in patient behavior and expectations around provider communication, insights that are more important than ever during this critical time of the COVID-19 vaccine rollout. Three learnings from the last year reveal the importance of understanding what patients need in order to reengage with their healthcare journeys.

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