How Did the COVID-19 Pandemic Affect Patient Satisfaction Levels

March 16, 2021 | Stericycle Communication Solutions

Although organizations are using the right patient communication tools, patient satisfaction might go up if clinicians deployed those tools more judiciously. Patient satisfaction fell 13 percentage points during the pandemic, according to a new Knowledge Executive survey conducted on behalf of Stericycle Communication Solutions. Some healthcare experts question whether this trend could be part of larger healthcare access and utilization patterns.

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