HCAHPS Other Satisfaction Scores May Suffer from COVID-19 Effects

April 30, 2021 | Stericycle Communication Solutions

Hospitals may see a dip in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, the national, standardized, publicly reported survey of patients' perspectives of hospital care administered by CMS, because of how COVID-19 affected the experience of patients in the past year.

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