Even during an unprecedented healthcare crisis, it is imperative that people continue to take care of themselves, both physically and mentally. But due to concerns about exposure to coronavirus, people are not venturing en masse to emergency rooms or hospitals, a trend we experienced during the SARS epidemic, and routine care with physicians is slipping. A recent Centers for Disease Control and Prevention study revealed an estimated 41% of U.S. adults had delayed or avoided medical care, including urgent or emergency care (12%) and routine care (32%) due to coronavirus-related concerns. In order to keep our society healthy, the healthcare industry should support patients being in the driver’s seat when it comes to accessing medical treatment. There are a number of ways to empower patients to take control of their healthcare journey including self-triage, online scheduling, a virtual waiting room, and telehealth.