February 6, 2020

    Scheduling: Winning the Big Moment of Truth in the Patient Journey

    Several of our blog posts this year (see: "5 Best Practices to Acquire and Retain More Patients" and "The Hard Truth About Boosting Patient Acquisitions") focused on the impact of consumerism on...

    January 30, 2020

    The Hard Truth About Boosting Patient Acquisition: 4 Ways to Attract and Convert Today’s Healthcare Consumer

    As innovative disrupters enter the healthcare market, today's average consumer has many options for where and how to obtain healthcare services. In a report from KaufmanHall, 88 percent of...

    January 23, 2020

    5 Best Practices to Acquire and Retain More Patients

    Don't blame Amazon and Uber for the consumerization of healthcare. While these companies are disruptors in their respective industries and have worked to set the bar high for the customer...

    December 23, 2019

    Drive Results With Our Diabetic & Nutrition Outreach Program

    What we eat can affect our health in all kinds of ways. And, for the 15 million people with Medicare who have diabetes or kidney conditions, this is all the more true. Medicare provides 10 to 12...

    December 13, 2019

    Create Personalized Communications with Automated Messaging & Reminders

    Patients want convenient, personalized communications. Americans check their phones 80 times a day, so it should come as no surprise that patients who receive timely messages and reminders are...

    November 22, 2019

    Maximize Your MIPS Score With MIPS/MAX

    With the shift from fee-for-service payments to a value-based reimbursement model, engaging patients in their healthcare has never been more important. Many clinicians lack the time and resources...

    November 13, 2019

    Avoid Readmission Penalties with a Streamlined Post-Discharge Process

    On October 1, 2019, Medicare penalized 2,583 hospitals for having too many Medicare patients readmitted within 30 days, costing hospitals $563 million.

    November 12, 2019

    What To Know About This Year’s Flu Season

    With cooler temperatures comes many great things like bonfires, football, holidays, coziness, and everything pumpkin flavored. But what that also means is that flu season has begun. According to...

    October 30, 2019

    Don’t Scare Your Patients Away with a Horrifying Patient Experience

    Halloween is nearly here, which means spooky season is already upon us. Everyone is gearing up for a day filled of ghosts, ghouls, and goblins! While many are seeking a good scare this season,...

    October 10, 2019

    The Impact of Patient Reviews

    With consumerism on the rise, the healthcare industry has undergone a fundamental shift. What once was provider-focused, has now progressed to being patient-focused. Because of this shift,...