Making the customer journey as seamless, convenient and easy as possible has long been the focus of retailers and other consumer-centric businesses. Savvy companies understand the impact that...
Several of our blog posts this year (see: "5 Best Practices to Acquire and Retain More Patients" and "The Hard Truth About Boosting Patient Acquisitions") focused on the impact of consumerism on...
As innovative disrupters enter the healthcare market, today's average consumer has many options for where and how to obtain healthcare services. In a report from KaufmanHall, 88 percent of...
Don't blame Amazon and Uber for the consumerization of healthcare. While these companies are disruptors in their respective industries and have worked to set the bar high for the customer...
What we eat can affect our health in all kinds of ways. And, for the 15 million people with Medicare who have diabetes or kidney conditions, this is all the more true. Medicare provides 10 to 12...
Patients want convenient, personalized communications. Americans check their phones 80 times a day, so it should come as no surprise that patients who receive timely messages and reminders are...
With the shift from fee-for-service payments to a value-based reimbursement model, engaging patients in their healthcare has never been more important. Many clinicians lack the time and resources...
On October 1, 2019, Medicare penalized 2,583 hospitals for having too many Medicare patients readmitted within 30 days, costing hospitals $563 million.
With cooler temperatures comes many great things like bonfires, football, holidays, coziness, and everything pumpkin flavored. But what that also means is that flu season has begun. According to...
Halloween is nearly here, which means spooky season is already upon us. Everyone is gearing up for a day filled of ghosts, ghouls, and goblins! While many are seeking a good scare this season,...
