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    September 17, 2020

    Changes in Consumer Expectations Affect Healthcare—3 Ways to Adapt to the New Patient Journey

    This year has undoubtedly been one of unprecedented change. COVID-19 has impacted nearly every aspect of daily life and has dramatically changed consumer behaviors and expectations for a safe...

    September 10, 2020

    4 Strategies to Boost Your Reputation Management

    HCAPHS and MIPS scores are increasingly important as healthcare providers look to retain market share and avoid financial penalties. But with the rise of COVID-19 earlier this year, the Centers...

    September 1, 2020

    How COVID-19 Has Changed Post-Discharge Services

    Timely post-discharge activities can help avoid hospital readmissions. But when your health system is facing overworked staff and increased emergency department patient volumes during a health...

    August 25, 2020

    Overcoming Mental Health Stressors to Drive Patient Adherence

    It's no secret the coronavirus pandemic has changed the way patients seek and interact with healthcare. Fears of contamination, loss of job or health insurance, and lack of support networks have...

    August 18, 2020

    Leverage Patient Engagement Platforms to Recoup Revenue

    Across the U.S. and all around the world, health organizations are trying to understand and address the impact that the COVID-19 crisis has had on their patient volumes and financials. This...

    August 11, 2020

    Population Health and COVID-19: Improving Healthcare Outreach During a Pandemic

    While a global pandemic could distract from population health goals, healthcare teams are finding that it can also accelerate practical changes that lead to better public health. The people who...

    August 4, 2020

    Four Ways to Improve Patient Adherence — Even in a Pandemic

    What's the saying about hindsight always being 20/20? With so much attention on discovering effective treatments and developing a vaccine, one of the most devastating effects of Covid-19 is being...

    July 28, 2020

    3 Consequences of Poor Referral Management

    Referrals can be a stressful transition for patients especially at a time when they are experiencing an escalation of care or change in diagnosis. Quality health outcomes depend upon patients'...

    July 21, 2020

    Empowering Your Patient Scheduling Tool to Go Beyond “Good Enough”

    Healthcare doesn't look like it did last year.  During COVID-19, optimizing patient engagement, driving patient adherence, and scheduling patient appointments have taken on increased importance....

    July 14, 2020

    Beyond Reminders: Leveraging Patient Engagement Platforms for Employee Communications

    Leveraging engagement platforms for effective patient communication is quite popular, but have you ever thought about other ways patient engagement solutions can serve your health system? Why not...