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    November 24, 2020

    Rethinking Acquisition — How Marketing and Patient Experience Teams Can Support a Virtual Visit Strategy

    The COVID-19 pandemic has forced health systems and providers to accelerate their telehealth strategies as well as other forms of digital innovation in response to the pandemic and its impact on...

    November 19, 2020

    6 Innovative Patient Text Messages for a Transformative 2021

    Engaging with patients along their care journey is critically important to drive access, action, and adherence. Most healthcare systems today communicate with patients across a variety of...

    November 12, 2020

    Understanding Behavior to Boost Patient Engagement and Adherence

    Daily routines. Mental health stigmas. Socioeconomic constraints. Family support. These are just some of the underlying considerations on the minds of patients when dealing with new treatments or...

    November 5, 2020

    3 Ways to Promote Patient Engagement & Drive Action In Diabetic Patients

    November is American Diabetes Month, which is the perfect time to educate patients about a disease that impacts tens of millions of people, including a large percentage of the population that may...

    October 29, 2020

    How to Decrease No-Shows and Cancellations During COVID-19

    At the beginning of the pandemic, 70 percent of patients delayed or cancelled in-person medical appointments due to government mandated shut-downs, cancellations of elective procedures, and fears...

    October 22, 2020

    Patient Expectations Have Changed, So We Improved The Patient Experience.

    The need for efficient patient scheduling has increased during the COVID-19 pandemic as elective procedure backlogs and delayed medical visits have caused an overflow in patients needing care –...

    October 15, 2020

    How To Increase Patient Volumes and Improve Patient Outcomes

    What do you think of when you hear the term “elective procedure?” Many people may think of face lifts and other cosmetic procedures – and for good reason. The term is a bit of a misnomer, making...

    October 8, 2020

    Blanket Patient Communication Fails to Create Action

    One-size-fits-all may work with the Snuggie®, the oversized fleece sweatshirt made popular on TV infomercials, but it doesn’t work for patient engagement. Savvy health systems know that patients...

    October 1, 2020

    How to Educate, Promote, Streamline, and Schedule Flu Shot Clinics

    Like most of 2020, flu season has many worried and presents several unknowns. But one thing is certain, healthcare organizations, governments, and even private companies are promoting the flu...

    September 24, 2020

    What Types of Appointments Are Right for Telehealth Visits?

    Telehealth has exploded during the current COVID-19 crisis, building upon incremental growth and adoption in recent years. As patients look for safe ways to receive care, digital technology has...