Improve Patient Accountability with These 3 Tips

May 24, 2018 | Stericycle Communication Solutions

In the United States, seven of the top 10 leading causes of death are chronic diseases. As a result, more healthcare providers are stressing the importance of patient accountability than ever before. But promoting patient accountability isn't something that can be completed overnight. Outlined below are three easy tips any healthcare facility can use to increase this behavior.

1. Improve Communication with Patients

For a long time, patient communications were approached as 'one-size-fits-all.' However, that isn't the case anymore. Some may prefer to receive appointment reminders via email, phone, or even text message, so it's important to offer a variety of communication channels. It's also important to enable patients to schedule appointments and refill prescriptions online. This capability not only simplifies the task for patients and organizations, it empowers patients to be more engaged with their healthcare journey.

2. Provide Tools and Procedures that Support Accountability

Healthcare organizations that want to promote preventative care and improve patient adherence to medical advice should ensure the right tools are in place. Modern technologies such as mobile health apps and automated messaging can help patients be more accountable. Healthcare organizations can also promote patient accountability by…

  • Encouraging portal access
  • Promoting weekly health plans and challenges
  • Interact & educate patients during appointments
  • Provide informative videos and articles online

3. Broaden Billing Approach

Another way healthcare organizations can encourage patient accountability is by providing several payment and billing options. With patient financial responsibility increasing by 11 percent in 2017, it's important for healthcare organizations to offer payment options. This could range from traditional checks to Apple Pay, enabling patients to choose their preferred payment method. By providing more options, healthcare organizations can create better patient experiences and support on-time payments. What's more, healthcare organizations should also send patients billing reminders via automated messaging. This lessens the task for healthcare organizations, while also providing a simple, convenient reminder to patients.

With all these tips, healthcare organizations can increase patient accountability, making them feel more like a part of the healthcare team. The right third-party communication vendor can help create more convenient and enjoyable patient communications.

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