How Do You Reach Patients That Can’t Access Your Care?

May 26, 2022 | Stericycle Communication Solutions

Do you have a way to engage all your patients, even those that are hard to reach?

Watch Our Patient Access, Action, and Adherence Video

Many of the things preventing patients from taking action in accessing care are the same factors that can prevent patients from adhering to treatment.  Some of the most common reasons patient populations can slip through your health system’s net include:

Language barriers – Language barriers in health care are not new. One in eleven Americans have limited English language proficiency. That’s 25 million people speaking over 350 languages who can’t easily make an appointment with your health system.

Transportation and geography challenges – according to the US Census Bureau about 60 million people, or one in five Americans, live in rural America. Rural areas are defined as sparsely populated, have low housing density, and are far from urban centers.

Cost - About 1 in 10 people in the United States don’t have health insurance. People without insurance are less likely to have a primary care provider, and they may not be able to afford the health care services and medications they need.

Low Health Literacy - Even people who read well and are comfortable with numbers can face health literacy issues. Unfamiliarity with certain medical terms, receiving a diagnosis that requires complicated at-home or self-care, or not being able to interpret the risks and benefits of a preventative care plan can all contribute to low health literacy.

When one or more of these impacts an individual or family, patients can lose confidence and stop taking action, fail to access care, or adhere to treatment.

no primary care provider

“Sometimes people don’t get recommended health care services, like cancer screenings, because they don’t have a primary care provider. Other times, it’s because they live too far away from healthcare providers who offer them. Interventions to increase access to health care professionals and improve communication — in person or remotely — can help more people get the care they need.”

US Department of Health & Human Services Healthy People 2030 initiative.

It's Time To Engage The Patients You’re Missing.

Stericycle’s patient engagement solutions meet patient populations where they are, throughout the patient journey, delivering the right blend of:

Live voice, classes and events, and medical call center services in multiple languages

Intuitive, responsive digital interactions – including personalized SMS & text messaging

Platform integration with most EHR, CRM, & other systems

So your health system can:

Speak to patients in their own language

Improve access and health equity for more people

Increase trust and loyalty with existing patients and realize revenue goals

Transform Patient Engagement And Experience

Stericycle offers the most comprehensive patient engagement platform in the industry. We are the only provider that seamlessly combines both voice and digital channels to provide the modern experience healthcare consumers want while solving complex challenges to patient access, action, and adherence.

Learn more about maximizing patient engagement by watching the Action, Access, and Adherence video here. Watch now.

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