7 Tips to Share with Your Patients for a Successful Virtual Visit

May 14, 2020 | Stericycle Communication Solutions

The current global health crisis is forcing health systems and patients to adopt telehealth, but it's not simply a digital fix to a short-term problem.  When used well, telehealth can be a powerful vehicle to drive patient access, action, and adherence while protecting provider revenue.  Marketing your virtual visits is important, but you also need to think about the patient experience.  Many patients are new to virtual visits and certain populations may be uncomfortable using the technology.  Your telehealth strategy can quickly move from the fast track to off track if patients don't have a good first experience.  The key to long-term success is to create a powerful virtual patient journey.  This includes arming patients with the necessary tools and resources they need to prepare for a successful virtual visit. 

Help your patients get the most out of their telehealth appointments by sharing these 7 tips for successful virtual visits in email campaigns, on your website, and through your social media channels.  And don't forget to link to these tips in your virtual visit appointment reminders.       

7 Tips to Share with Your Patients for a Successful Virtual Visit:

  1. Have a Fully Charged Device

    As simple as this may sound, it's important for you to remind you patients that they should have a fully charged device for their virtual visit. The last thing you or the patient wants is to have their device die in the middle of the visit.

  2. Use Headphones

    While headphones aren't necessary, it will be easier for your patients to hear if they are wearing them.  Headphones lessen the chance that there will be any miscommunication between the patient and clinician.

  3. Find a Quiet Location

    Remind patients to mute the television, silence phone notifications, and notify others in their living space that they are attending a virtual appointment. Taking these steps will help reduce distractions.  Fewer distractions are more likely to ensure a successful visit.

  4. Ensure You Have Good Lighting

    For a telemedicine provider to accurately assess a patient, there should be good lighting. For example, patients shouldn't sit with their backs to windows. This can cast shadows and make it difficult to see the patient. Instead, direct patients to sit in a well-lit area with a mixture of direct and indirect lighting.

  5. Bring Your Supplies

    If patients have healthcare supplies such as a thermometer, blood pressure cuff, and flashlight, suggest they bring them to their virtual visit.  Having access to these supplies that can help healthcare professionals improve their assessments.

  6. Bring Your List of Medications and Supplements

    A healthcare professional who's seeing a patient for the first time can better help if they know about any chronic health conditions or other important health issues as well as the prescriptions, over-the-counter drugs, and supplements a patient may be taking.

  7. Prepare a List of Questions

    Remind patients that it would be a smart idea to jot down their questions prior to their virtual visit. This will help focus the conversation and ensure patients don't leave their visit with lingering questions.

The patient journey was already complicated.  Properly preparing patients, especially those who are new to telehealth, will help you create the effortless experiences that drive patient loyalty.  To learn more about telehealth and the 10 best practices that your organization won't want to overlook when creating your virtual care patient strategy, download our latest e-book.

We can help your make your patients' telehealth experience positive for them, and effective for you. Visit our telehealth solutions page to learn more.

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