How would you handle canceling thousands of appointments then rescheduling them for the future without losing any patients or disrupting their continuity of care? This is the challenge that a...
Summer is coming to an end, and the arrival of Fall is nearly here. Typically, people think of cool breezes and colorful leaves when they think of Fall, but it also marks the arrival of the...
One of the many things that COVID-19 taught us is that patient engagement matters. Always. The patient journey is complicated, and it's important to simplify expectations for patients—especially...
When communities experience spikes in COVID-19 cases, healthcare organizations often push out appointments for routine care and elective procedures to prevent further spread of the virus and to...
Adrenaline and stress often run high in the emergency department for both staff and patients alike. According to a study published in July 2021 by the Annals of Emergency Medicine, healthcare...
Today's healthcare consumers have endless options for care, especially with non-traditional healthcare players entering the marketplace. With all these options, retaining your current patients and...
How Will New COVID-19 Variants Affect Your Patient Population? The number of new cases, hospitalizations, and deaths due to new COVID-19 variants has been rising in recent weeks. An analysis by...
It’s no secret that medical call centers do more than serve as an after-hours or overflow service for busy providers and office staff. The best healthcare call centers have both non-clinical and...
CommonSpirit Health was formed by the alignment of Dignity Health and Catholic Health Initiatives as a single ministry in early 2019 and delivers care across a system of 137 hospitals and more...
Fall is historically a busy time for healthcare promotions and events, but last year looked quite different. Due to the pandemic, health systems suspended elective procedures, and many patients...
