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    July 28, 2020

    3 Consequences of Poor Referral Management

    Referrals can be a stressful transition for patients especially at a time when they are experiencing an escalation of care or change in diagnosis. Quality health outcomes depend upon patients'...

    July 21, 2020

    Empowering Your Patient Scheduling Tool to Go Beyond “Good Enough”

    Healthcare doesn't look like it did last year.  During COVID-19, optimizing patient engagement, driving patient adherence, and scheduling patient appointments have taken on increased importance....

    July 14, 2020

    Beyond Reminders: Leveraging Patient Engagement Platforms for Employee Communications

    Leveraging engagement platforms for effective patient communication is quite popular, but have you ever thought about other ways patient engagement solutions can serve your health system? Why not...

    July 7, 2020

    3 Ways Using a Virtual Waiting Room for ER Appointments Can Ease Anxiety and Help Bring Patients Back

    During the height of the COVID-19 pandemic, ED utilization declined by 42 percent across the US with the steepest decreases occurring in areas with higher infection rates, according to data...

    June 29, 2020

    Survey Says…Online Scheduling Helps Take Guesswork Out of Boosting Patient Acquisition & Recovering Revenue

    Viewers of the American game show "Family Feud" are familiar with the host's catchphrase, Survey says. For those of you less familiar, participants are asked to guess others' answers to a survey...

    June 24, 2020

    Three Ways Telehealth Can Positively Impact Your Patient Experience

    In the wake of COVID-19, telehealth has taken center stage.  Yet, many healthcare organizations are struggling to understand and adjust to its impact on the patient experience.  All too often,...

    June 18, 2020

    A New Focus on the Healthcare Consumer in the Wake of COVID-19

    We've discussed healthcare consumerism on this blog for years, and it's interesting to see how vital the need for a consumer-enabled patient experience has become in the wake of the current global...

    June 10, 2020

    Patient Education Programs: Time for health class? Fill Seats and Improve Outcomes

    As patients think and act as consumers, they have increased responsibility for their own health and for learning behaviors to promote and support it. Many seek health education to fill the gaps....

    June 4, 2020

    Boost New Patient Acquisition with Health Risk Assessments and Online Self-Triage

    Health systems across the nation have experienced dwindling patient volumes due to the COVID-19 shutdown.  According to benchmarking data from Crowe, inpatient admissions are running more than 30%...

    May 28, 2020

    Bringing Patients Back: 3 Steps to Quickly Recapture Lost Revenue and Boost Patient Acquisition

    In the wake of the COVID-19 pandemic, health systems have taken a financial hit.  According to the American Hospital Association, hospitals are bleeding more than $50 billion per month due to the...