Today's patients are better-informed healthcare consumers, which means they won't settle for subpar services and experiences from healthcare providers. With more options than ever before when...
Background of GBMC GBMC HealthCare is a non-profit health system with three integrated work systems (Greater Baltimore Medical Center, GBMC Health Partners, and Gilchrist). The 342-bed suburban...
An emergency department is directly linked to a health system’s patient experience. Often, the ED represents the patient’s initial experience with a health system and creates a unique opportunity...
History in the Making Health systems, pharmacies, government agencies, and others are being overwhelmed with consumers contacting them to find out how and when they can receive the vaccine. With...
While the long-term impact of COVID-19 is still unfolding, health systems are looking to understand how the pandemic should reshape patient engagement approaches going forward. Healthcare leaders...
Utilizing patient engagement strategies to empower patients to participate in nutritional care can improve their nutritional knowledge, dietary intakes, and other associated health outcomes....
Unpredictable and unsafe situations happen. That's why health systems must have a message broadcast solution ready to send patients messages at a moment's notice. Just last week, a winter storm...
One-click ordering. Same-day delivery. Curbside pickup. Real-time price comparisons. Today's consumers are conditioned for instant gratification. Given these expectations, it's no surprise that...
Over the past year, the pandemic has discouraged access to care. In fact, in a September 2020 Morbidity and Mortality Weekly Report, the CDC stated that 12 percent of adults had neglected...
February is American Heart Month, which means it's an excellent time to educate patients about heart-healthy behaviors to manage and prevent heart disease—the leading cause of death for people of...
